Frequently Asked Questions

 

How is your jewelry made?

- Our jewelry is handmade, combining artistic design with exquisite craftsmanship. Each piece contains emotions and stories, ensuring that every customer can find the perfect jewelry to symbolize everlasting love.

 

What types of jewelry do you offer?

- We specialize in high-end jewelry, especially exquisite moissanite rings and customized luxury jewelry designed to add a unique brilliance to every special moment.

How do I choose the right ring size?

- When choosing a ring size, it is recommended that you measure the circumference or diameter of your finger. Our website provides a detailed sizing guide to help you find the most suitable size.

What is your return policy?

- We offer a 30-day return policy and you can request a return within 14 days of receiving the item. Please ensure that the item is unworn and in its original packaging.

What should I do if I receive damaged or wrong items?

- Please inspect the item immediately upon receipt. If the item is found to be defective, damaged or sent incorrectly, please contact us immediately so that we can evaluate and resolve the issue.

Do you ship internationally?

- Yes, we ship to customers worldwide. Please note that international orders may incur duties and taxes, which are the responsibility of the customer.

How do I track my order?

- Once your order has shipped, you will receive an email with a tracking number. You can track the status of your order via the link provided.

Is your jewelry customizable?

- Yes, we offer a custom service, and you can design unique jewelry based on your personal preferences. Please contact us for more information.